Privacy Policy

How we collect, use, and protect your personal information

Last updated: 10 June 2026

1. Who We Are

ZeePOS ("we", "us", or "our") provides EPOS hardware, software, and business management solutions for retail and hospitality businesses across the United Kingdom. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related enquiries, you can contact us at: info@zeepos.com

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact Information: Name, email address, phone number, and business address
  • Business Information: Business name, business type, and number of locations
  • Communication Data: Messages and enquiries submitted via our contact form or email
  • Technical Data: IP address, browser type, and usage data when you visit our website
  • Transaction Data: Purchase history and payment records related to ZeePOS products and services

3. How We Collect Your Data

We collect data through the following means:

  • Contact and enquiry forms on our website
  • Direct communication via email, phone, or in person
  • Cookies and analytics tools on our website
  • During the setup and onboarding process for ZeePOS products

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide customer support
  • To process orders and manage your account
  • To deliver and maintain ZeePOS products and services
  • To send relevant product updates, offers, and service notifications
  • To improve our website, products, and customer experience
  • To comply with our legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: Processing is necessary to fulfil a contract with you or take pre-contractual steps
  • Legitimate Interests: To improve our services, respond to enquiries, and manage our business
  • Consent: Where you have given explicit consent for specific communications
  • Legal Obligation: Where we are required to process data to comply with the law

6. Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with:

  • Payment processors and financial institutions to complete transactions
  • IT service providers and hosting partners who support our systems
  • Professional advisers including legal, accounting, or compliance services
  • Regulatory authorities where required by law

All third parties are contractually required to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer account data is retained for the duration of the business relationship and for up to 7 years thereafter for legal and accounting purposes.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data where there is no legitimate reason to retain it
  • Right to Restriction: Request that we restrict processing of your data in certain circumstances
  • Right to Data Portability: Request transfer of your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at info@zeepos.com. We will respond within 30 days.

9. Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous usage statistics. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmissions on our website are encrypted using SSL/TLS technology. Access to personal data is restricted to authorised personnel only.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. We recommend reviewing this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.